Introduction

Welcome to the Taste Tunisia website. Taste Tunisia (“we,” “us,” “our”) values the privacy of our website visitors (“you,” “your,” “yours”) and recognizes the importance of protecting the personal information we collect about you. This Privacy Policy is designed to inform you about our practices regarding the collection, use, disclosure, and protection of your information when you visit our website.

Scope of This Policy

This Privacy Policy applies to information collected through the Taste Tunisia website and any affiliated web pages that link to this policy. It does not apply to information collected offline or through channels outside of this website.

Information Collection

1. Personal Identification Information: We may collect personally identifiable information, including, but not limited to, your name, email address, postal address, and phone number (“Personal Information”) when you engage with certain features of our website, such as subscribing to a newsletter or filling out a form.
2. Non-Personal Identification Information: We automatically collect non-personal identification information whenever you interact with our website. This may include your browser name, the type of computer or device you use, and technical information about your means of connection to our website, such as the operating system, the Internet service providers utilized, and other similar information.
3. Web Browser Cookies: Our website may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Use of Collected Information

Taste Tunisia may collect and use your personal information for the following purposes:

1. To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.
2. To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
3. To Send Periodic Emails: The email address you provide may be used to send you information and updates pertaining to your interests, in addition to receiving occasional company news, updates, related product or service information, etc.

Sharing Your Personal Information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Third-Party Websites

Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers,

Introduction

Thank you for your patronage at Rigalotu. We value the confidence you place in us and are committed to ensuring your satisfaction with every purchase.

Refund Eligibility

• Digital Products: Given the digital nature of our products, such as e-books and digital guides, Rigalotu typically does not offer refunds for these downloadable items, recognizing the irreversible nature of digital distribution.
• Physical Products: For purchases involving physical goods, you may be eligible for a refund under certain conditions, including but not limited to:
  • Receipt of a damaged or defective product.
  • Delivery of an incorrect item, not matching the description provided at the time of purchase.

Refund Process

To initiate a refund request, please reach out to us at our customer service email within fifteen (15) calendar days from the date of receipt. Your request should include a comprehensive description of the issue and, where applicable, visual evidence (e.g., photographs) of any damage or discrepancy.

Refund Assessment and Approval

Upon receipt of your refund request, it will undergo a thorough review process. You will be notified of the outcome—approval or rejection of your refund request—subsequent to this evaluation. Approved refunds will be credited to your original payment method within a stipulated timeframe.

Delayed or Unreceived Refunds

Should you experience a delay in receiving your approved refund, we recommend consulting your bank account or credit card statement initially. Following this, please contact your bank or credit card company, as processing times can vary and may affect the timing of the refund appearing in your account.

Additional Assistance

For any inquiries or further clarification regarding our Refund Policy, please do not hesitate to contact us at our customer service email.

We at Rigalotu are grateful for your business and remain dedicated to ensuring that your experience with us is both enjoyable and satisfactory.